Institution Service Agreement

Part B: EXXAMS Education Platform — Document 15 of 20

Table of Contents

1. Service Scope 2. Governance Fee Model 3. SLA (99.5% Uptime)4. SLA Credits 5. Data Sovereignty 6. On-Premise Option 7. Bulk Enrollment Rules 8. White-Label Terms 9. Audit Rights 10. Termination

Schools pay governance fee, not per-seat SaaS. 99.5% uptime guaranteed with SLA credits. Your data = your property. On-premise option: data never leaves your server. We cannot bulk-enroll without individual parent consent.

1. Service Scope

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 1]

2. Governance Fee Model

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 2]

3. SLA (99.5% Uptime)

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 3]

4. SLA Credits

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 4]

5. Data Sovereignty

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 5]

6. On-Premise Option

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 6]

7. Bulk Enrollment Rules

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 7]

8. White-Label Terms

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 8]

9. Audit Rights

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 9]

10. Termination

[Full legal text from AIAIYOO_EXXAMS_Legal_Pack_v2_Bulletproof.docx — Document 15, Section 10]

Grievance Officer

Name: Grievance Officer, aiaiyoo Technologies Pvt. Ltd.
Email: grievance@aiaiyoo.com
Response Time: 15 working days
Address: India